 |
 |
 |
 |
 |
 |
|
Flash
Player plugin is required.
|
|
|
|
|
Support FIND THE ANSWER YOUR’RE LOOKING FOR
FREQUENTLY ASKED QUESTIONS: Please select a topic of your interest General Inquiries / New Customers Requirements Getting Started Number Transfer & Migration Troubleshooting: Adapter/Router Troubleshooting: Service Troubleshooting: Voicemail & Other Features VoIP on the GO Billing Questions General Inquiries / New Customers What is MasterDigital? MasterDigital is a provider of Local and Long Distance calling in the USA, Canada, as well as select International destinations. MasterDigital utilizes is a very simple technology, but it is also powerful as you will see. MasterDigital replaces your traditional phone with a broadband phone that utilizes your pre-existing internet to make and receive calls and that will save you more money than a conventional telephone. What is VoIP? VoIP (or Voice over Internet Protocol) is a great new way to make and receive calls using your broadband Internet connection instead of your standard phone line. MasterDigital converts your phone calls into data that zips through your high-speed Internet connection just like e-mail. It comes out the other end just like a regular phone call. Your callers will never know that it is any different since it sounds like a regular phone call. How Reliable is VoIP? VoIP is as reliable as the Internet Provider you already depend on. When your Internet connection is working our service is also working. You will be able to make calls any time and from any place you have access to a cable or DSL connection. Our network was created with enough capacity to cater to upsurges in demand and as the service load increase the network makes more guaranteed capacity available. What are the Advantages of VoIP over POTS (Plain Old Telephone System)? Cost! The main advantage of MasterDigital is the savings you with see, especially when you take into account International calling and Long Distance. In addition, we offer many digital features not normally available on the normal telephone system. Are calls made on a MasterDigital line secure? A conversation on a MasterDigital line is actually more secure than one over an ordinary phone line! A VoIP conversation is broken up into pieces called packets. These packets are sent over the Internet and reassembled when they reach your party. Packets contain no meaningful identifiers in them. Your account information, for example, is not transmitted in these packets. The packets do not necessarily take the same path over the Internet, and will travel only to the intended location (caller’s party). This means that someone can’t simply tap into your conversation, or redirect your packets somewhere else. Who regulates VoIP services? The Federal Communications Commission (FCC): has worked to create an environment promoting competition and innovation to benefit consumers. Historically, the FCC has not regulated the Internet or the services provided over it. On February 12, 2004, the FCC found that an entirely Internet-based VoIP service was an unregulated information service. On the same day, the FCC began a broader proceeding to examine what its role should be in this new environment of increased consumer choice and what it can best do to meet its role of safeguarding the public interest. In November 2004 they ruled that States do not have the jurisdiction to impose taxes on VoIP services, another victory for the consumer. Is Internet service included with MasterDigital Plans? Currently MasterDigital does not provide Internet, but we do recommend that you go to this helpful page in order to find the right ISP for you. http://reviews.cnet.com Can MasterDigital make and receive calls to/from PSTN/POTS lines? Yes! MasterDigital users can definitely make and receive calls to/from traditional phone lines. Can I use my current telephone with your Service? Yes. MasterDigital works with most phones designed for residential use, as long as they’re connected to the MasterDigital phone adaptor we provide for you. Will I be able to have MasterDigital on all of the phones in my home? Yes. There are several ways to use multiple phones with your MasterDigital Internet Phone adapter. 1. Cordless Phone System: A system that uses a base unit and additional, or extra, handsets is an easy option. The “base station” of the cordless phone plugs directly into your Internet Phone Adapter’s Phone 1 jack. You can then place the extra handsets wherever you desire. Popular manufacturers of these cordless phone systems include Uniden, Motorola, and V-Tech (plus many others). 2. Multiple Jack Extension Connector: Connect it to phone 1 jack of the Internet Phone Adapter. Then plug each of your phones into the multiple jack extension. (available at most electronics stores such as Radio Shack) 3. Wireless Phone Jacks: Wireless phone jack converts an existing electrical socket into a phone outlet without having to run any phone wires. Plug the “base unit” into your Phone Adapter and then place an extension jack anywhere you would like to have a phone. Many wireless phone jacks have built-in surge protection and allow for as many phone extensions as you require. May I keep my Existing Phone Number when migrating to MasterDigital? Yes. A Letter of Agency (LOA) is required when transferring your existing number over to our service. The LOA must be signed by the party whose name is on their existing service. Do not contact your carrier to disconnect your service during the number transfer process. You will be disconnected when your phone number is transitioned to MasterDigital. The transfer process takes a minimum of 20 business days upon receipt of complete and correct paperwork. MasterDigital will keep you informed of the transfer process via email along the way. Do I have to cancel my local phone service to use MasterDigital? In order for MasterDigital to transfer (port) your number, your phone number must remain active with your local carrier. When you transfer your phone number, your current provider will cancel the service automatically. In fact, if you put in an order to cancel your service your current provider will deny MasterDigital's request to transfer the number. If your phone number is not active, you do not retain control over the number. This is why MasterDigital cannot transfer a number that has been disconnected, cancelled, or is not actively assigned to a customers account. How do I Pay my Monthly Bill? When you sign up for any MasterDigital calling plans, your account will automatically charge your credit card for the monthly service fees and the pre-paid costs. What Payment Methods do you Accept? MasterDigital accepts payments by Visa and MasterCard. How do I make a phone call with MasterDigital? You simply need to follow the calling instruction below. To call within the United States, to Canada or to the Caribbean: Enter 1 + area code + destination number. To call other country: Enter 011 + country code + city code + destination number. Does MasterDigital provide the same features as my current phone service? Although we use a different technology than your current phone service (Voice over IP), in most cases it offers the same features and even more. Features include Call Waiting, Voicemail, 3-way Calling, Call Blocking and many more. Will I still be listed in directory assistance? We do not list your number. If you are transferring your number to MasterDigital and were listed in your local telephone directory's white pages before, you have the option to retain your listing. If you choose a new MasterDigital number, you will not be listed in a telephone directory. What Equipment do I need to start using MasterDigital? The only piece of equipment actually required is an Adapter, which MasterDigital provides. I already own an Adapter. Will I be able to use my existing adapter with MasterDigital? Yes Do I need a computer to use MasterDigital? No Do I have to have my computer on to use MasterDigital? No. Can I work online and use MasterDigital for calls at the same time? Yes! What are MasterDigital’s Gateways? We provide our clients with the Linksys SPA2102 Adapter: Gateways are devices that take analog voice signals and convert them to IP for transport over the LAN or WAN. How long will it take to receive my MasterDigital telephone adapter? Most customers will receive their MasterDigital start-up kit in 3-5 days. For some customers on the west coast it may take up to 7 days to receive the shipment. Can I use Dial-Up or do I need Broadband? No. MasterDigital uses broadband or high-speed internet connections only What is Broadband? Broadband is high-speed Internet access: usually this is provided through cable or DSL service/modem. It gives you a continuous connection to the Internet at speeds much faster than dial-up. You need a broadband connection to use MasterDigital because we insist on consistent high quality audio for all your calls. As a rule, if you're getting speeds of 90 Kbps or better, you probably have a broadband connection. What Hardware will I need? Software? All you need is a Phone Adapter which we provide and a high-speed internet provider. The Adapter we send you is already programmed with everything you need. Will I have to program or set anything up? No! We have done all the work so that this process is as easy as possible for you. Our Adapters are preconfigured to work with our system and need no input from you. How much do you charge for the Equipment/Adapter? You will incur only a small maintenance fee of 79 cents a month. Does MasterDigital work with my Cell/Mobile Phone? You can forward your MasterDigital telephone number to your cellphone and receive calls on the go. If I move, can I take my MasterDigital phone number with me? If you are moving and want to keep your MasterDigital number, simply take your phone adapter with you. Your phone number is programmed into the equipment so you do not have to change a thing. Will I be able to use MasterDigital while traveling? You should be able to use your MasterDigital service wherever you travel as long as you have a high-speed Internet connection available. Your adaptor should work the same as when you are at home or in the office as long as you have access to a high-speed Internet connection. How do I make International Calls? Dial 011 + Country Code + number Check updated rates on our International Rates page: http://main1.choosemcc.com/digital/rates/?m=rates&s=1 Can I change my Calling Plan at any time? Yes, you can change your plan at any time by going calling our customer service. The plan change will be scheduled to take place at the start of your next billing cycle, which is always on the 1st of every month. And there is no charge for changing plans! Are Unused Minutes carried over? No, unused minutes in our Freedom 500 and Business plans are not carried over to the next month. How much bandwidth does MasterDigital require? MasterDigital utilizes the Linksys SPA-2102 running the G711u codec, which will provide a clearer and more convenient phone experience. The G711u codec downloads at a rate of 64kbps, as opposed to other codecs that download at 20kbps. Does the speed of my Internet Connection determine how clear and how fast the call is made? Yes. There are many internet variables associated with your internet connection and phone clarity, as you will find if you test your connection on http://myvoipspeed.visualware What if the Internet is really busy and my connection is very slow? This is known as congestion and is a major problem for free to air services. One of the primary advantages of MasterDigital is that it ensures that there is always sufficient bandwidth available to transmit your call anytime anywhere. Will I be able to accept Collect Calls? No, MasterDigital does not allow for the acceptation of collect calls. Will I be able to dial 911 Emergency Services? Yes, in fact all our clients are automatically registered with E-911, which will provide Emergency with your name and address upon receipt of the call. Can I dial 900 numbers with my MasterDigital service? No, MasterDigital does not allow calls to 900 numbers due to the inconvenience that occurs in billing situations. If I choose a number that is out of the area code that I live in, will people outside of my local area be charged for calling me? You can choose a number anywhere MasterDigital has service. Please keep in mind that if you choose a number that is outside of your local calling area, normal long distance, regional or local toll charges may apply for anyone who calls you depending on their telephone provider and their calling plan. When joining MasterDigital is there a contract? Yes, when signing up to MasterDigital you agree to use our service for one year. Your first month is your risk free trial and you will not be charged the cancellation fee if you decide MasterDigital is not for you, but if you continue service there is a $39.99 cancellation fee. [ Back to top ] Requirements What Equipment do I need to use MasterDigital? In order to get service with MasterDigital service, you will need the follow: 1. Broadband Ethernet connection such as Cable or DSL 2. Credit/debit card with U.S. billing and shipping address 3. MasterDigital Phone Adapter or you may purchase MasterDigital-enabled adapter from a retailer. Is Internet Service included with MasterDigital service Plans? Currently MasterDigital does not provide Internet, but we do recommend that you go to this helpful page in order to find the right ISP for you. http://reviews.cnet.com Will my dial up connection work with MasterDigital? No, MasterDigital works only with Broadband Internet connections What is Broadband? Broadband is high-speed Internet access such as through a Cable or DSL modem. It gives you a continuous connection to the Internet at speeds much faster than dial-up. You need a broadband connection to use MasterDigital because we insist on consistent high quality audio for all your calls. As a rule, if you're getting speeds of 90 Kbps or better, you probably have a broadband connection. What is the difference between Digital Subscriber Line (DSL) and Cable Internet? DSL internet requires a dial tone in order to operate, and has a downstream of less than 10Mbps in most cases. Cable on the other hand does not require a dial tone and can reach speeds of 30Mbps in most circumstances My PC only has a USB connection. Will the Phone Adapter fit into my network? No, In order to properly use our service we require that you plug in your modem to our device through an Ethernet cable, and then connect your computer to our adapter via Ethernet as well. Does the speed of my Internet Connection determine how clear and how fast the call is made? Yes, there are many internet variables associated with your internet connection and phone clarity as you will find if you test your connection on http://myvoipspeed.visualware Do I need a computer to use MasterDigital? No, you are not required to have a computer, but are required to have high speed internet. A computer is preferable but not required. How much Bandwidth do I need? Our adapters require use of 64Kbps in order to provide our clients with clear and superfluous call quality. A High speed internet modem that has a minimum of 128Kbps will work with MasterDigital service. What Hardware will I need? Software? All you need is a High Speed internet modem. There is no additional software needed for use of MasterDigital phone service. Will I have to program or set anything up? All adapter come preinstalled with the necessary software and configuration. All that is required of our clients is to connect the device, and they can use their new plug and play adapter immediately. [ Back to top ] Getting Started Installing Your Linksys 2102 Adapter with Router Please see Manual. I’ve signed up! Now when do I get my MasterDigital telephone adapter? Most customers will receive their MasterDigital start-up kit in 3-5 days. For some customers on the west coast it may take up to 7 days to receive the shipment. How do I make a phone call with MasterDigital? Follow the calling instruction below. To call within the United States, to Canada or to the Caribbean: Enter 1 + area code + destination number. To call other country: Enter 011 + country code + city code + destination number. What Hardware do I need? Software? All you need is a High Speed internet modem. There is no additional software needed for use of MasterDigital phone service. Will I have to program or set anything up? All adapter come preinstalled with the necessary software and configuration. All that is required of our clients is to connect the device, and they can use their new plug and play adapter immediately. There are so many call features! How do I use them? Please see the Features section. How do I connect more than one phone in my home to MasterDigital? There are several ways to use multiple phones with your MasterDigital Internet Phone adapter. 1. Cordless Phone System: A system that uses a base unit and additional, or extra, handsets is an easy option. The “base station” of the cordless phone plugs directly into your Internet Phone Adapter’s Phone 1 jack. You can then place the extra handsets wherever you desire. Popular manufacturers of these cordless phone systems include Uniden, Motorola, and V-Tech (plus many others). 2. Multiple Jack Extension Connectors: Connect it to phone 1 jack of the Internet Phone Adapter. Then plug each of your phones into the multiple jack extension. (Available at most electronics stores such as Radio Shack) 3. Wireless Phone Jacks: Wireless phone jack converts an existing electrical socket into a phone outlet without having to run any phone wires. Plug the “base unit” into your Phone Adapter and then place an extension jack anywhere you would like to have a phone. Many wireless phone jacks have built-in surge protection and allow for as many phone extensions as you require. How do I make international calls? Dial 011 + Country Code + number Check updated rates on our International Rates page: http://main1.choosemcc.com/digital/rates/?m=rates&s=1 Can I change my Calling Plan once I’ve signed up? Yes, a customer can change their plan at any time and that will take effect on the first of the following month. How do I set up my Voicemail? Pick up your handset and dial 7778# and press 0 for mailbox options. You can find more information regarding voicemail in our Features Section Will I still be listed in Directory Assistance? For the privacy and convenience of our clients MasterDigital does not electively list any clients in Directory assistance. If the client chooses to list their number in directory assistance they may do so. When I make calls with my MasterDigital Phone my name doesn’t show up and/or the display number is incorrect! As a policy MasterDigital does not transmit the name of our clients via Caller ID to other people. If your number comes up incorrect on someone else’s Caller ID please contact support@mymasterdigital.com to properly and efficiently resolve this matter. Will I be able to dial 911 Emergency Services? In regulation with FCC law all clients are provided with E-911, which will properly route emergency services to the address our client listed with us. All emergency service will work with MasterDigital in compliance with FCC regulation. [ Back to top ] Number Transfer & Migration IMPORTANT: DO NOT cancel your Existing Service Prior to Number Transfer! You will lose your number! What are the steps to transferring a number over to MasterDigital service? 1. It is important that our clients do not cancel their existing telephone number during the number transfer process; otherwise the number will be lost and not be transferable. 2. Every Client must fill out an LOA in order for MasterDigital to process the number transfer request. The number transfer process will take a minimum of 20 business day, and our clients will receive temporary number in the mean time. What is the LOA and CSR? The LOA (Letter of Agency) and CSR (Customer Service Record) are required documents that the MasterDigital needs in order to transfer phone numbers. The LOA is compiled at the end of the customers order by the customer and needs to include the exact information as listed on the client’s previous carrier’s bill. The CSR is a document created by MasterDigital and is based on the information provided to us on the LOA. Can all numbers be transferred to MasterDigital? No, not all numbers can be transferred by MasterDigital but most can. If your number is not transferable, then MasterDigital will contact your prior to processing your order and charging you. How will I know when my number as been Ported? MasterDigital, will keep every client transferring their number updated every step of the way. This means, that the customer will receive a call and email stating the date scheduled for transfer. Once the number is transferred the customer will receive a subsequent call stating that their number has been transferred successfully. [ Back to top ] Troubleshooting: Adapter/Router Easy Installation: Linksys SPA2102 Adapter See Linksys SPA-2102 Manual. What are MasterDigital’s Gateways? MasterDigital Provides the Linksys SPA-2102, which will operate as a Gateway. This means that Linksys SPA-2102 has a built in router. My PC only has a USB connection. Will the Phone Adapter fit into my network? No, In order to properly use our service we require that you plug in your modem to our device through an Ethernet cable, and then connect your computer to our adapter via Ethernet as well. I can hear people when I call them, but I can’t hear them when they call me. If you are experiencing an issue where you cannot here the caller, please check the connections and make sure that they are firmly connected. You want to first restart your modem and then restart your adapter. The voice quality on my line is poor and I am experiencing choppiness, static, echoing, etc. This issue might arise when there are heavy losses of IP packets, and in order to solve this we recommend that you isolate the issue by going to http://myvoipspeed.visualware How do I restart my Linksys SPA2102 Adapter? To restart your Linksys SPA-2102 please unplug your device from the power and then plug it in after 10 seconds. I have no dial tone. If you have no dial tone please check the device and see if you have two steady lights and one blinking. If you don’t have two steady lights and one blinking light; this indicates that our adapter cannot find an internet signal. If our adapter cannot find an internet signal this is probably caused by an internet outage, loose connection, or damaged wires. How do I restart my GrandStream Adapter? To restart your Grandstream HT-496 please unplug your device from the power and then plug it in after 10 seconds. What color light should be on my adapter when I am talking on the phone? With our Grandstream HT-496, your light will be green when you are talking on the phone. With our Linksys Devices, your Phone Line 1 light will be blinking in 1 second intervals. What color light should be on my adapter when I am not on the line? With our Grandstream HT-496 no light will be on when you are not on the line. With our Linksys Devices there is a steady green light when you are not on the line. I have to reset my Adapter. Will my phone work when it’s done? Please allow our adapters a maximum of five minutes to recover an internet signal after resetting the device. Commonly our devices find the internet instantaneously. We had an Internet Outage and now my phone isn’t working! Please reset your device, and this will force our devices to search for an available internet signal. Are the calls made on my MasterDigital line secure? A conversation on a MasterDigital line is actually more secure than one over an ordinary phone line. A VoIP conversation is broken up into pieces called packets. These packets are sent over the Internet and reassembled at the listeners end. Packets contain no meaningful identifiers in them. Your account information, for example, is not transmitted in these packets. The packets do not necessarily take the same path over the Internet, and will travel only to the intended location (the listener). This means that someone can’t simply tap into your conversation, or redirect your packets somewhere else. Is my home network more susceptible to attack if I place my Adapter in the Router DMZ? No, if you open a DMZ than it will only be for a specific internet address. That means all traffic will be allowed to flow freely from the device associated with the IP address you inserted in the DMZ (Demilitarized Zone). What are FXO and FXS ports? An FXS is a telephone line, whereas an FXO is an Ethernet port such as the LAN or WAN. Does the speed of my Internet Connection determine how clear and how fast the call is made? Yes, there are many internet variables associated with your internet connection and phone clarity as you will find if you test your connection on http://myvoipspeed.visualware I have Verizon FIOS or DSL will my service work with MasterDigital? Yes, due to the fact that Verizon has Modem/Router combinations it is required that ports be open on the router. You must log into your Verizon device and go to port forwarding. Once in port forwarding please open the following ports: + Port range 5060 through 5065 (protocol: UDP) + Port range 10000 through 30000 (protocol: UDP) [ Back to top ] Troubleshooting > Service Easy Installation: Linksys SPA2102 Adapter See Linksys SPA-2102 Adapted How do I use my Call Features like 3-Way calling and Call Forwarding? When using 3-way/Conference calling please call your initial party, then press flash/hook and dial the second party. When the second party picks up the phone; press flash/hook again; and now all three of you will be on the line. For Call forwarding you may either go online to your account and enter a phone number or you may pick up the phone and press *72 Followed by the number and hang up. Can I accept Collect Calls? No, MasterDigital does not allow for the acceptation of collect calls. Can I dial 900 numbers with my MasterDigital Service? No, MasterDigital does not allow calls to 900 numbers due to the inconvenience that occurs in billing situations. I can hear people when I call them, but I can’t hear them when they call me. If you are experiencing an issue where you cannot here the caller, please check the connections and make sure that they are firmly connected. Then please restart your modem, and then restart our adapter. The voice quality on my line is poor and I am experiencing choppiness, static, echoing, etc. This issue might arise when there are heavy losses of IP packets, and in order to solve this we recommend that you isolate the issue by going to http://myvoipspeed.visualware I have no dial tone. If you have no dial tone please check the device and see if you have two steady lights and one blinking. If you don’t have two steady lights and one blinking light; this indicates that our adapter cannot find an internet signal. If our adapter cannot find an internet signal this is probably caused by an internet outage, loose connection, or damaged wires. We had an internet outage and now my phone isn’t working! Please reset your device, and this will force our devices to search for an available internet signal. When I make calls with my MasterDigital Phone my name doesn’t show up and/or the display number is incorrect! As a policy MasterDigital does not transmit the name of our clients via Caller ID to other people. If your number comes up incorrect on someone else’s Caller ID please contact support@mymasterdigital.com to properly and efficiently resolve this matter. Is my home network more susceptible to attack if I place my Adapter in the Router DMZ? No, if you open a DMZ than it will only be for a specific internet address. That means all traffic will be allowed to flow freely from the device associated with the IP address you inserted in the DMZ (Demilitarized Zone). Does the speed of my Internet Connection determine how clear and how fast the call is made? Yes, there are many internet variables associated with your internet connection and phone clarity as you will find if you test your connection on http://myvoipspeed.visualware How much Bandwidth do I need? Our adapters require use of 64Kbps in order to provide our clients with clear and superfluous call quality. A High speed internet modem that has a minimum of 128Kbps will work with MasterDigital service. Will I be able to dial 911 Emergency Services? In regulation with FCC law all clients are provided with E-911, which will properly route emergency services to the address our client listed with us. All emergency service will work with MasterDigital in compliance with FCC regulation. Can I use my MasterDigital Adapter with me when I travel? Yes, you may you MasterDigital on the go, as long as your destination has High Speed internet access, where you can plug in the Ethernet cable. I have Verizon FIOS or DSL will my service work with MasterDigital? Yes, due to the fact that Verizon has Modem/Router combinations it is required that ports be open on the router. You must log into your Verizon device and go to port forwarding. Once in port forwarding please open the following ports: + Port range 5060 through 5065 (protocol: UDP) + Port range 10000 through 30000 (protocol: UDP) Are my calls on my MasterDigital line secure? A conversation on a MasterDigital line is actually more secure than one over an ordinary phone line. A VoIP conversation is broken up into pieces called packets. These packets are sent over the Internet and reassembled at the listeners end. Packets contain no meaningful identifiers in them. Your account information, for example, is not transmitted in these packets. The packets do not necessarily take the same path over the Internet, and will travel only to the intended location (the listener). This means that someone can’t simply tap into your conversation, or redirect your packets somewhere else [ Back to top ] Troubleshooting: Voicemail & Other Features Can I retrieve voicemail messages that I accidentally delete? No, Voicemail messages that are deleted can not be retrieved, because MasterDigital does not back up any messages left on our client’s voicemail for privacy reasons. How do I set up my Voicemail? To setup Voicemail please pick up the telephone receiver then: 1. Dial 7778# 2. Press 0 to access mailbox options. 3. Press 1 to record your new greeting. Can you explain E911? E-911 will provide Emergency with your name and address upon receipt of the call. This is a Federally regulated program which requires all VoIP providers to be registered E-911 providers/ [ Back to top ] VoIP On the GO Can I bring my MasterDigital Adapter with me when I Travel? Yes, you may you MasterDigital on the go, as long as your destination has High Speed internet access, where you can plug in the Ethernet cable. If I move, can I take my MasterDigital phone number with me? Yes, with MasterDigital you can take your device anywhere; we just require that you update the E-911 information on our website once you login. If our clients don’t register their new address and call 911 in case of emergency with an incorrect address on file, than MasterDigital will relay the $95.00 fine to our clients(as per terms and agreement section in the contract). [ Back to top ] Billing Questions How do I pay my monthly bill? Your monthly charges will automatically be deducted from the credit card you provide us when you first place your MasterDigital order. We will also email you when your bill is ready online for viewing. Do I get charged when I receive long distance calls? International calls? As a policy, our clients are never charged for any incoming calls, but outgoing calls depend on a few factors; The plan you chose with us, and if then international country is part of our free select countries. If the country is not one of our free select countries than there will be a fee associated with each call; which can be found on the International call section on www.mymasterdigital.com. Why is it more expensive to call Cell/Mobile Phones in certain countries? All international cellular phone companies charge MasterDigital and other providers a higher fee than calling the country direct. This extra fee is why MasterDigital must charge more for Cell/Mobile phone calls to international numbers. I’d like to change my Calling Plan! Can I change my plan at any time? Every customer can change their phone plan at any time, but this will not take effect until the first of the following month. Are my unused minutes carried over? Unfortunately MasterDigital does not carry over unused minutes. Will my charges change when I bring my adapter with me while traveling? No, MasterDigital aims toward convenience to all our customers, and will not charge any fee’s to our customers for traveling with their adapters. Furthermore, all calls made out of the country to the US with our adapters will be considered local calls. If I choose a number that is out of the area code that I live in, will people outside of my local area be charged for calling me? Though most telephone providers have eliminated long distance charges, some still have not. For those companies that did not eliminate long distance charges, calls to you will be charged a long distance fee associated with their plans. What payment methods does Master Digital accept? MasterDigital only accepts Visa or MasterCard as a form of payment. Some extenuating circumstances will be granted, but you must contact MasterDigital directly for that information. I was charged for activating my service, why does the first month’s bill have no usage? When you activate service with MasterDigital you will pay for activation of service, on the first months bill we will not include the details of the transaction. On your second or free month, you will see a break down of your previous month’s usage and exact breakdown of the first month’s bill. What is MasterDigital’s risk free refund policy? Please see Refund Policy When joining MasterDigital is there a contract? Yes, when signing up to MasterDigital you agree to use our service for one year. Your first month is your risk free trial and you will not be charged the cancellation fee if you decide MasterDigital is not for you, but if you continue service there is a $39.99 cancellation fee. [ Back to top ] |
HOW IT
WORKS
A useful tool to understand how Digital Phone Service will work for you...
USEFUL INFORMATION
48 contingent United States
LIVE CUSTOMER CARE
 Well versed MasterDigital Customer Care representatives are available to assist you and answer all your questions.
CALL FEATURES MANUAL
Learn more about all the great features included with your MasterDigital service.
GOT A QUESTION?
Fill out our quick "Ask an Expert" inquiry form online and we'll e-mail you back with a detailed answer.
PHONE APPOINTMENT
Don’t have time to call? Fill out our simple appoinment form and a Customer Care representative will call you at the time you specify. |
|
Inside MCC | Careers | Support | Privacy Policy |
Terms of Agreement |
Refund Policy | Customer Care
© 2007 - 2008 Master Call Communications, Inc. MasterCall ™ and MCC//Cards ™ are registered trademarks of Master Call Communications, Inc. All Rights Reserved. |
